Terms and Conditions of buying online at Glasswing Jewellery

Any questions: 07591 953333 (UK business hours)

PAYMENT

Payment through Paypal includes credit card and transfer options - just follow the prompts from Paypal when you check out.

Cheques are accepted, ~ if you plan to pay by cheque contact me by email or phone to place your order, rather than checking out in the usual way. All payments must have cleared before items can be sent out, or any custom work started. 

Paypal problems - If for some reason you have trouble checking out through Paypal (occasionally they experience glitches),  contact me and I'll organise an alternative method of payment.

 

RETURNS/ EXCHANGE POLICY

I take great pride in every piece of jewellery I create, and want you to be totally satisfied with the items you buy from me. I also aim to ensure you have a 100% positive experience working with me. I love what I do, and am very approachable, so if you have any problems or queries at all, please feel free to contact me, by email or phone.

If your jewellery is faulty,  I will offer you a FULL REFUND upon return of the item.  Please let me know within 7 days of receipt and then you'll have a choice of returning the item (for a full refund), repair or alteration (no cost to you),  or you can exchange the item for something else. 

If your order is personalised, I'm afraid you won't be able to exchange it.  If it is faulty however, the repair or refund options still apply. If it is a customised, one-off design, made to order to your specifications, and you just 'don't like it' depending upon the individual piece, it may be possible to exchange it, however due to the time and labour spent, a full refund won't be offered. I may be able to sell it as a stock item,  in which case a partial refund may be offered.

I stand by my work 100%, and am confident you will love your jewellery.  Check out the lovely feedback from other customers.

CANCELLING AN ORDER 

In the unlikely event that you need to cancel your order, please email me at info@glasswingjewellery.com as soon after ordering as you can.  Please ensure that you include all your details ~ name, address, the date and the item you ordered. Your order will then be cancelled and a full refund given, as long as custom work has not started.

If custom work has already started or materials have been ordered, being a small business, I will need to cover any costs (usually the price of delivery on materials and bullion) and so will retain a percentage of the payment - so to avoid this , if you need to cancel, please do it within 24 hours of ordering. 

If an order for a 'ready made' piece is cancelled before it is posted out, the order will simply be cancelled and a full refund given.  Once it is sent out however,  the RETURNS/EXCHANGE POLICY applies - please see above.


DELIVERY

Standard, first class UK delivery is free, and is via Royal Mail. If you'd like a next day registered service in the UK, add that option to your cart from the 'delivery options' page. 

International delivery varies for different countries and is a signed for service, so discuss this with me before you order.

If you'd like any other kind of delivery option, please contact me before purchasing and I'd be happy to help you.

 

TAXES

Please note that it is possible you will be charged taxes and fees once your package arrives in your country. Those fees are your responsibility I'm afraid, not those of the seller.



DELIVERY TIMES

I aim to post out ready-made jewellery within 2 working days, however usually your package will go out the next day. If the item says "made to order" or is a commission / special / customized item, I will give you a time quote when I email you to confirm your order. If you are in a major hurry email me back, and I will do my very best to accommodate you.

INSTALLMENT PAYMENT

If you prefer to pay for your jewellery in installments, I am happy to work with you on a part payment basis. You can make up to 3 payments on any order over £75, but all payments must be made before jewellery is sent out. Contact me to discuss timescales for this.

BUYING A GIFT?

Each item of jewellery from Glasswing Jewellery will be sent to you in pretty l recycled packaging.  I can send it with a complimentary handmade gift card if you request it in the 'special instructions to merchant' section on the Paypal checkout. Otherwise you can contact me with the details by email or phone.  Please ensure I have the name and address which your gift is to be sent to, otherwise I will automatically use the address you input when you place your order.  Your receipt will be available online, and will not be included in your gift package.