FAQ’s

Questions about Ordering

  • Yes!

    Designs are all customisable, you can choose the sea glass colour, the stones, metals and finishes.

    Feel free to send visuals of other alterations you’d like.

    Check out the different options available to help you decide on the finer details.

  • Yes, if it’s within the general style of my work.

    Send me your ideas along with sketches, screen shots, or other visuals and an idea of what you’d like to spend, and we can work together to create your unique piece of ethical jewellery.

  • The best way is to look through the collections on the website, Instagram and/or Facebook to familiarise yourself with my work.

    Once you have an idea of what you’d like, use the commission enquiry form to indicate the colours and styles you like along with your ideas and requirements.

    Even if you’re not 100% sure, this is the best way to start narrowing things down and get the ball rolling, and doesn’t commit you to anything at this stage.

  • No, I do not open my studio to the public or have a physical shop.

    Almost everything is made to order so I don’t keep stocks of jewellery to show or try on.

    I work entirely online with my customers.

    Commissioning and ordering is done through email, phone calls and close up photos (as I have done for almost 14 years now).

    However I do usually have a small number of items ready to buy on the website which can be sent out relatively quickly.

    I also offer a very comprehensive and fair after-sales service as I want you to be nothing short of absolutely delighted with your jewellery!

  • Ask me for a ring sizer and I will pop one in the post for you.

    Alternatively, visit a high street jeweller and ask them to size your finger using a sizing gauge.

    Don’t be tempted to simply use a ring they have on display, as you can’t be sure that whoever labelled it, got the size correct in the first place!

    Also keep in mind what kind of width you’d like your ring to be, as the wider the ring, the larger the size you need - the jeweller should have sizers for narrower and wider style rings.

    You can buy a ring sizer here.

  • If the size isn’t quite right, resizing your ring isn’t a problem at all. It can usually be done very quickly in the workshop either here or at a high street jeweller or workshop near you.

    If you’d like it done here, you’ll just need to send the ring back, along with the correct size.

    If you need a ring sizer you can purchase one here. 


    Stretching: Slight stretching (1-11/2 sizes) to enlarge your ring is a fairly simple process and is free, (you’ll just need to cover the cost of postage).

    If it’s a bigger stretch you need, especially for example if there are stones/settings involved, and more than a size and a half is needed, it may need to be done by specialist laser welder which I can organise (or you can also organise locally to you). This normally costs around £30 + VAT.


    Reducing: Making your ring smaller is also totally possible but calls for a slightly more complicated process, involving cutting and removing some material and re-soldering and re-finishing. This normally costs around £30 + VAT plus P+P.

    This can usually be done locally to you or again, it can be done here if you send it back with the required size.

    You can buy a ring sizer here.

  • Once your order is confirmed and paid, the making process can take anywhere up to 6-8 weeks depending on how busy we am at the time.

    There may also be an additional period of research, design and pricing. The time this takes depends on the item and the process.

    If I am hand making your design, getting it cast, or designing it from scratch and then making it, it can take longer than a style very similar to, or a variation of a style I make fairly regularly.

    Please try to make contact at least 8 weeks in advance of the date you need your jewellery. That way, there will be plenty of time.

    If you are going away on a special trip, eloping or moving, please get in touch even sooner.

  • See Glasswing’s Terms and Conditions for details about packaging and delivery.

  • On ready made items, yes, for a limited time.

    For other jewellery, I have a different policy.

    Please read further info in the Returns & Exchange section of the Terms & Conditions page.

  • Most jewellery is made to order and I have a commissioning policy that you agree to when you purchase.

    Read more about the policies on my Terms and Conditions page

Questions about Jewellery

  • Of course everyone is different. Thank goodness otherwise my job wouldn’t be half as interesting as it is!

    I get asked a lot about what the most usual widths of wedding bands are, especially for men for whom their wedding ring may be the one and only piece of jewellery they will ever wear.

    For him
    In my experience, 5mm is the most requested width, and the one that many jewellery companies class as the “standard men’s band width”.

    6mm tends to work well on particularly large hands and gives the same visual proportions as 5mm.

    8mm I would say is classed as a wider band giving a different look and feel.

    For her
    For women the style of the engagement ring can often determine what wedding band works best, as well as her personal style and aesthetic.

    3mm however tends to be the most requested width.

    2.5mm comes a close second.

  • Sea glass has been tumbling around in the ocean for years, sometimes for decades and as such already has frosting and tiny scratches all over it, which is what gives it its distinct character.

    Once the sea glass is set into metal, the little "stone" itself, and the shaped edges that I have cut and polished (and that you don't see), are protected by the setting in the same way that other stones are.

    A bezel setting is more secure and protective than a claw setting, which allows more of the stone to be exposed.

    The surface of your sea glass may well become more shiny over time, as it is worn, depending what you do whilst wearing the ring.

  • I am asked for silver engagement and wedding rings a lot.

    Some people just really love silver (including me)!

    Silver is a relatively soft metal, so over time, it will scratch (which generally looks like a mellowing of the shine) and over the years it will eventually start to wear down, especially if you wear it with harder metals or do heavy manual work while wearing it.

    That said, Glasswing silver rings tend to be relatively chunky so it would take many years for them to wear down and, of course, if you keep an eye on them you can always get them repaired and strengthened by adding more material to your ring/s.

    What I wouldn’t recommend though, is a really delicate design in silver if you intend to wear it daily.

    White gold or platinum would be far more practical and will still blend in with your other silver jewellery.

    If in doubt, discuss your needs with me before ordering.

  • Yes!

    You can find jewellery for bridesmaids in the bridesmaids, ready-to-go and wedding party sections of the shop.

    However, depending on my workload, I may be able to make bespoke pieces for bridesmaids.

    I’d advise planning this early, and contacting me to see if I have the capacity at the moment.

  • Fine jewellery is one of the most important purchases we make.

    Taking care of your jewellery keeps it looking its best as well as ensuring it can be worn and enjoyed for generations to come.

    I’ve compiled a list of hints and tips about how to care for your purchase - check it out here.

  • For the first 10 years of running Glasswing single-handedly, I made everything myself. Absolutely everything!

    But, much as I love working at my bench, running a small business takes a lot more than just benchwork. It simply can’t be done if I am to move forward with the business and keep things fresh around here!

    So I’ve now been joined by a small, hand picked team of amazingly skilled UK based jewellers and specialists that I work with on some pieces to make the different elements of my designs.

  • Yes.

    Gold jewellery weighing over 1g and silver jewellery weighing over 7.78g is legally required to be hallmarked.

  • Depending on the piece, it should be totally possible to take it to be engraved at a local jewellers.

  • By fair means or foul!

    I’m afraid that every finger is different so your partner’s wedding finger on the right hand is very unlikely to be exactly the same as the finger on the left hand.

    Most often, your partner may not wear rings on their wedding finger but ,if they do, you can always measure the inside carefully to determine the required size.

    Otherwise there are a few tricks you can employ - how are your acting skills?!

    Contact me for a list of hints I’ve compiled over the years.

  • Absolutely yes!

    There’s nothing more romantic than having sea glass that you’ve beachcombed from a special beach or on holiday set into jewellery for yourself or a loved one.

    After placing your order, you can send your sea glass to be used for your special jewellery.

  • Making new jewellery by reworking heirloom pieces is something I enjoy doing.

    However it’s not always possible for various reasons.

    Remodelling is undertaken at the customer’s risk as I cannot know the origin and quality of your materials.

    The best way to start is to contact me and give me the details (and pictures) of the piece you’d like remodelled, and what you’d like made.

    We are not currently reworking customer’s gold into new jewellery, however customer gemstones can be reused.