faq's

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Design Questions

I’d like something just a bit different, Can I have a variation on a current design?

Yes! Designs are customisable, you can choose the sea glass colour, the stones and metal/s. Feel free to send visuals of other alterations you’d like.

Can you make a completely custom design?

Yes, if it’s within the general scope of my work. Send your budget along with sketches, screen shots, or other visuals and we can work together to create your unique piece of ethical jewellery.

 

Purchasing Questions

What is your warranty?

Under £1000 - Free for the first 3 months. Missing stones diamonds will not be replaced for free, but we offer the stone replacement at wholesale cost, and do not charge for our time. 

Over £0000.00 - Free repairs for 5 years. Missing stones diamonds will not be replaced for free, but we offer the stone replacement at wholesale cost, and do not charge for our time. 

Is there a retail location I can buy glasswing jewellery from?

Currently, almost everything is made to order, and I work with customers online. Commissioning and ordering is done through email, phone calls and visuals (as I have done for many years). I do occasionally have a small number of items ready to buy and which can be sent out relatively quickly.

how do I work out my size?

Ask us for a ring sizer and I will pop one in the post for you. Alternatively, visit a high street jeweller and have them size you using a special sizing gauge. Don’t be tempted to simply use a ring they have on display, as you can’t be sure whoever labelled it got the right size in the first place! Also keep in mind what kind of width you’d like your ring to be, as the wider the ring, the larger the size you need - the jewlelery should have sizers for narrower and wider style rings.

how long will my commission take?

Once your order confirmed, production time could be anywhere between 10 business days to 6-8 weeks. Prior to this there may be a period of research, design and pricing. The time this takes depends on the item and the process. If we are handmaking your design, getting it cast, or designing it from scratch and then making it, it can take far longer than something that’s very similar or a variation on something I make on a regular basis. Please make contact at least 8 weeks in advance of your needed your jewellery. That way, there will be plenty of time. If you are going away on a special trip, eloping or moving, please get in touch much sooner.

How will my jewellery be packaged?

All pieces will be placed in sustainable wooden or recycled card jewellery boxes. These are then wrapped in recycled packaging materials, and placed inside recycled card mailing boxes. I send all high value packages via Royal Mail Special Delivery with insurance to protect your purchase. Royal Mail require an adult signature for all special delivery packages.

DO YOU send jewellery internationally?

International shipping is worked out on a case-by-case basis and in Europe is usually via Royal Mail or Parcel Force, whilst other destinations are usually via courier which you will be asked to cover prior to the shipment being sent out to you. You will be liable for all duties and taxes and any other costs associated with the importing of your item.

Do you accept returns / exchanges?

On ready made items, yes, for a limited time. Please read further info here: Returns/Exchange Policies Page

Whats the policy for commissioned items?

Most jewellery is custom made and we have a commissioning policy that you agree to when you purchase.

Read about the policies on our Policy Page.


FAQs
How do I go about ordering a bespoke piece?
What are the most usual widths for wedding rings? Mens’ Womens
Is sea glass strong?
What is the difference between 14 and 18ct gold?
Is silver strong enough for wedding or engagement bands?
Do you make bridesmaids gifts?
How do I care for my jewellery?
Ring / stone/ diamond maintenance?
Do you ship internationally?
How long does an order normally take?
Do you make everything yourself?
What if I’d like something a bit different?
Can I get jewellery engraved once it is made?
How do I work out my partner’s ring size without her knowing?
Can I get jewellery sent to another address?
Do you do gift cards?
Do you sell vouchers for your jewellery?
Can I use my own sea glass?
Can I use my own gold?
Can I use my own gems or diamonds?
What do you package jewellery in?

 

Jewellery Questions

What metal and stones are the strongest?

10k gold and 14k gold in white, yellow, or rose gold will be the strongest options. Sterling is soft, and so is Platinum. The lower amount of gold (10k), the stronger it is, as gold is a softer metal. Other metals are added to gold to strengthen, creating 14k and 18k. We love 14k for the saturation in color of course and great strength!

What is your production turnaround time?

When your order is placed, production time could be anywhere between 10 business days to 6 weeks. This just depends on the process. If we are handmaking your design, getting it casted, or, say, having to design it all from scratch and then get it casted, etc. Please contact us at least 6 weeks in advance of your needed ring. That way, there is plenty of time. If you are leaving for a trip/moving, please get in touch much sooner.

Do you do standard jewellery work - set my stone, use my gold?

Our type of work as a jewelry brand limits us in our time and in our insurance capacity to do this type of work. We cannot use your stone(s), and we cannot sell, melt, or reuse your metal.

Do you use sustainable metal practices and ethically sourced gems?

You can be sure that you’re purchasing metals and gems from a company whose stance on humanity and the environment outweigh receiving awards or recognition. We want to be clear and upfront with you about our commitment!

Metals - Responsible gold starts from the mining process. Our gold supplier uses appropriate mining methods on conservation, remediation, fair labor practices, and proper refining. Up to 98% of raw materials used in production are recycled within the casting company / gold supplier. Our gold supplier chooses to have a 3rd party audit by SCS Services to continually have proof of their upheld ethical practices.

Diamonds - The majority of our diamonds and gems are sourced directly from mines in Canada, Botswana, and South Africa. They are often cut in India. Because we do not tolerate conflict diamonds and/or human suffering in any way, all rough and polished diamonds we use comply with the Kimberley Process. We are committed to selling diamonds ethically and with integrity. We are using diamonds you can feel good about.

The supplier of our smaller accent diamonds is also a part of the Diamond Manufacturers and Importers Association of America, whose mission is to promote the highest standards of ethics, integrity and professionalism in the American marketplace.

Seaglass  - I personally collect unique pieces of seaglass through beachcombing on the coasts of Cornwall and Devon, etc. etc.

Gemstones - Our supplier abides by strict policies when sourcing stones. Their experts visit mines to ensure that they maintain socially responsible practices and that they comply with the US Patriot Act. Our main gem supplier belongs to the American Gem Trade Association, which requires its members to uphold the highest ethical standards in their business practices. 

How do I best care for my Glasswing Jewellery?

To best avoid any of the residue buildup that comes with regular wear, you can clean your jewelry regularly at home with warm water, gentle soap, and a toothbrush.  

To maintain the quality of your jewelry, remove before showering, gardening, using cleaning chemicals, applying makeup and lotions, swimming, and exercising. Exposure to any harsh chemicals or heavy pressure will put your jewelry at risk.

Store your jewelry in a soft pouch or lined jewelry box away from touching other jewelry.

My oxidation wore off. Why? And, what can I do to re-oxidize it?

Oxidation is an overlay on your sterling silver. It can come off if you use chemicals at home without removing (ie: showering, doing dishes or using cleaning supplies, etc.), with normal wear over time, and/or if your body chemistry affects the coating. Some people cannot keep silver clean and bright and it needs to be cleaned often, while other people tend to self-clean their jewelry and have to re-oxidize when they want oxidized jewelry. It depends on many factors.

To re-oxidize, you can purchase Jax Silver Blackener and do so at home. Please follow these directions carefully:

Directions
Metal must be clean and free of lacquer, oil, grease or wax. To apply, either brush solution on with a bristle brush or dip entire object in solution, avoiding the solution touching your skin. Rinse well with water and dry.